Terms and Conditions

Canada Star Cleaning Services – Terms and Conditions

Welcome to Canada Star Cleaning Services. We’re honored to serve you and grateful for your trust. These Terms and Conditions are designed to ensure a transparent, respectful, and professional experience for both you and our team. Please take a few moments to read through them.

1. Acceptance of Terms

By booking a service with Canada Star Cleaning Services, you agree that you have read, understood, and accepted the following Terms and Conditions. These terms help us deliver consistent, high-quality service and ensure a seamless experience for all clients.

From day one to a job well done, we stand behind our promise to deliver The Stellar Heights Legacy Clean You Can Count On.

2. Booking and Confirmation

Scheduling with us is easy and flexible. You can book through our website, by phone, or via email.

• Confirmation: Bookings are confirmed only once you receive an official confirmation message from us.
• Accurate Information: Please provide detailed and accurate information about your property’s size and cleaning needs.
• Tailored Experience: Every space is different, and the more we know, the better we can customize your service.

3. Payment Terms

At Canada Star, we believe in fairness and clarity when it comes to payments.

1. Payment Upon Completion
   • Payment is due immediately after service, unless otherwise agreed in writing.
   • You’ll receive a detailed invoice for transparency.
2. Flexible Payment Options
   • We accept credit cards, e-transfers, and cheque.
   • All transactions are secure and confidential.
3. Deposits
   • A 30% deposit is required for large projects, custom packages, or recurring contracts.
   • Deposits are non-refundable if cancellation occurs within 24 hours of your service.
4. Monthly Billing for Recurring Services
   • Recurring clients are billed monthly, with payment due within 2–3 business days of invoice.
5. Late Payments
   • A 5% late fee applies for every 7 days past the due date.
   • Payments overdue by 30+ days may lead to service suspension or legal action.

4. Additional Services

Additional Services may be requested and will be subject to approval and additional charges

5. Satisfaction Guarantee & Refund Policy

Your happiness means everything to us.

• Not Satisfied? Let us know within 24 hours of your service.
• We’ll review your concern and offer:
  • A complimentary re-clean of the problem area
  • An alternative solution that suits your situation

Refunds are generally not issued unless no resolution is possible. All refund requests are reviewed case-by-case.

Limitations: This policy applies only to services we directly provide and does not cover pre-existing issues or conditions outside our control.

6. Cancellations and Rescheduling

• You may cancel or reschedule up to 24 hours in advance with no penalty.
• Cancellations made within 24 hours of service will incur a 30% cancellation fee.

7. Disputed Charges

• Any billing concerns must be reported within 7 days of receiving your invoice.
• We promise to resolve disputes through clear and respectful communication.

8. Client Responsibilities

For us to deliver exceptional service, we need a little help from you:

1. Access to Property
   • Please ensure we have clear, uninterrupted access at the scheduled time.
   • Missed appointments due to access issues may result in a 30% lock-out fee.
   • Remove valuable or fragile personal items from areas to be cleaned.
   • Inform us of delicate surfaces or special care items in advance.
2. Hazardous Conditions
   • If your property has unsafe conditions (e.g., mold, biohazards), please let us know in advance.
   • We may postpone or decline service if the environment is deemed unsafe.

9. Liability and Damages

We take the utmost care in your space. That said:

• We are not responsible for pre-existing damage, normal wear and tear, or improperly installed fixtures.
• If damage occurs during service, report it in writing with photos within 24 hours.

10. Weather or Emergency Policy

• If severe weather or emergencies (like power outages or road closures) affect your booking, we’ll reschedule with no penalty.
• Your safety and ours always come first.

11. Right to Refuse Service

We reserve the right to refuse or discontinue service if:

• The environment is unsafe
• Clients behave in a threatening, abusive, or inappropriate way
• False or incomplete booking details were provided

12. Insurance and Liability

Canada Star Cleaning Services is fully insured and licensed. In the rare case of damage or injury caused directly by our team:

• We will take appropriate action to resolve the issue
• Liability is limited to the value of the service provided and does not include indirect or consequential losses.

13. Updates to Terms and Conditions

These Terms may be updated at any time. You’ll be notified of significant changes via email, SMS, or through our website. Continued use of our services implies acceptance of any revisions.

14. Digital Communication Consent

By booking with us, you agree to receive service-related communications by email, SMS, or phone. This includes appointment confirmations, reminders, and follow-ups.

You may opt out of marketing communications anytime—but operational updates will continue as long as you’re a client.

15. Service Area

Our standard service area covers Calgary and surrounding regions. Services requested outside this area may incur a travel fee or be subject to availability.

16. Feedback & Testimonials

• You may receive a short feedback survey after your service—this helps us grow and improve.
• With your permission, we may share your testimonial on our website or social platforms.

17. Health and Safety

We follow strict cleaning and safety protocols to protect your space and our staff.

• Our team uses PPE and eco-friendly products where possible.
• Staff are trained regularly on the latest health standards.

18. Privacy Policy

Your trust is our responsibility.

• Your data is safe: We only use it to manage your services and communicate with you.
• We never share personal information with third parties without consent.
• Your privacy is protected with robust digital safeguards.

Thank you for choosing Canada Star Cleaning Services. We’re committed to delivering excellence, building trust, and providing the kind of clean that reflects the pride you take in your home or business.

Experience the Stellar Heights Legacy — Clean You Can Count On.